Introduction to E-Sevai Services
E-Sevai is a digital initiative launched by the Tamil Nadu government through TNeGA (Tamil Nadu e-Governance Agency) to offer various government services to citizens online. The services are delivered through E-Sevai centres, also known as Common Service Centres (CSCs), spread across the state. These centres allow people to apply for certificates, pay bills, and access welfare schemes without having to visit government offices directly.
Objectives of E-Sevai Centres
The main aim of E-Sevai is to make governance more transparent, efficient, and accessible. It reduces paperwork, eliminates middlemen, and ensures timely delivery of services. Citizens can walk into any E-Sevai centre and get assisted in filling forms, uploading documents, and making online payments.
Departments Linked with E-Sevai
Several departments are integrated with the E-Sevai platform. These include the Revenue Department, Civil Supplies and Consumer Protection Department, Rural Development and Panchayat Raj, Municipal Administration, Social Welfare, TANGEDCO, Directorate of Town Panchayats, Labour Welfare, Tamil Nadu Police, and Health Department. Each of these offers different services depending on citizen needs.
Revenue Department Services
Under the Revenue Department, you can apply for essential certificates like Community Certificate, Nativity Certificate, Income Certificate, First Graduate Certificate, Legal Heir Certificate, and many more. These certificates are needed for education, employment, and welfare schemes. E-Sevai also supports services like applying for Old Age Pension, Widow Pension, Differently Abled Pension, and other social assistance schemes. Applicants can use the centres to submit forms, verify documents, and track application status without visiting government offices.
TNEB and Utility Payments
Electricity bill payments for Tamil Nadu Generation and Distribution Corporation (TANGEDCO) can also be made at E-Sevai centres. This facility benefits rural and semi-urban users who may not have access to internet banking or mobile wallets. People can apply for a new ration card, request changes in existing cards, add or remove family members, or apply for a duplicate card through E-Sevai. This saves time and reduces long queues at Taluk offices.
Certificates Issued Through E-Sevai
Some commonly availed certificates include Residence Certificate, Solvency Certificate, Inter-Caste Marriage Certificate, Unmarried Certificate, No Male Child Certificate, Family Migration Certificate, and Agricultural Income Certificate. All these documents are generated online and digitally signed. Unemployed youth can register themselves with the Employment Exchange through the E-Sevai portal. This allows them to receive updates on job vacancies and employment fairs conducted by the government.
Education and Exam Applications
Students can apply for scholarship programs, TNEA engineering admissions, diploma courses, and other educational exams using the E-Sevai portal. They can also request Community and Income Certificates required for reservations. The Municipal Administration and Town Panchayat departments provide services like Property Tax payment, Water Tax, Birth and Death Certificate issuance, and Building Plan Approvals. These services are now made accessible through E-Sevai to avoid long office visits.
Health and Family Welfare Services
Citizens can also apply for benefits under health schemes, maternity assistance, and COVID-related certificates using the E-Sevai network. During the pandemic, vaccine certificates and related data were also managed through the same system. Services such as police verification for passport and employment background checks can be initiated via E-Sevai centres. This is useful for people applying for government jobs or international travel.
Aadhaar and PAN Card Integration
Although not fully handled at all centres, some E-Sevai outlets also assist in Aadhaar card updates and PAN card application assistance. These are linked with income tax and financial verification needs. Tamil Nilam and Land Records Access E-Sevai services include accessing Tamil Nilam land records, patta chitta details, and property ownership information. Farmers and landowners use these services to get certified documents for legal and banking purposes.
Online Application Tracking
Every service applied through E-Sevai generates an Application ID, which can be used by citizens to track the status of their request. The online tracking system helps users stay updated and reduces follow-up visits. The charges for E-Sevai services are minimal and affordable. Most certificates cost ₹60, utility payments range between ₹15 and ₹60 depending on the amount, and pension-related applications may cost as low as ₹10. All receipts are provided at the centre, and overcharging is not allowed by the government. E-Sevai centres are open on all working days, usually between 9:00 AM to 5:00 PM. Some centres, especially those in urban locations, may also function on Saturdays. Citizens are encouraged to carry valid ID proofs and address documents when visiting.
How to Locate Your Nearest Centre
People can visit the official TNeGA E-Sevai portal or TNGIS Dashboard to find the closest service centre using their pin code or district name. The online map displays the address and contact number of each centre. E-Sevai services are a major step toward digital governance in Tamil Nadu. By offering a single-window platform for citizens to access multiple services, it bridges the gap between rural citizens and government departments. With expanding infrastructure and mobile integration, E-Sevai is helping make citizen services faster, fairer, and more efficient.
